Policies at Alfords Point Medical Practice


We would appreciate full payment at time of consultation
. We accept EFTPOS, Visa/Mastercard, cheques and cash.  We can act as your Medicare Agent; with a simple swipe of your nominated key card you authorise the instant Medicare rebate to be deposited into your account.
 
Please ring for any pathology or X-Ray results within one week.  The receptionist will relay the comments recorded. Please pick up any X-Ray pictures as these are for your records.
 
If you have a Preference For a Particular Doctor every effort will be made to assist you.  This may mean waiting if that doctor is heavily booked.  The records however are comprehensive and allow you to readily see any of the doctors in the practice.
 
If you wish to speak with one of the Doctors, your call will be returned after the doctor's session, unless it is an urgent situation. The doctor may relay a reply in between patients if necessary.  Please speak to the reception staff who will be able to advise whether an appointment is necessary.
 
You will be asked to Wear a Mask if you have any Flu-like Symptoms or cough in order to contain infection. We encourage patients to wash their hands regularly and use cough etiquette. Please dispose of used tissues in the bins provided as soon as you have finished with them.
 
Repeat Prescriptions require an appointment to monitor the condition being treated.
 
Referrals require an appointment.  A referral is a written letter to the specialist asking for an opinion regarding the condition.  It is illegal to backdate a referral and a visit is legally necessary.
 

Confidentiality at Alfords Point Medical Practice

All medical records are confidential documents. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  Records will only be released with patient consent or if instructed by law.
 
Feedback or Complaints may be directed to Dr Peter Gilkes, 60 Coachwood Cres Alfords Point, NSW 2234, Phone 9543 2270
 
Also available: Health Complaints Unit. Locked Mail Bag 18, Strawberry Hills. NSW 2012